Family provides drain cleaning, sewer camera inspections, water jetting, and pipe-repair services. The appropriate next step depends on the blockage, access, and condition of the pipe.
How can I tell whether a clog affects one fixture or the main sewer line?
One slow fixture can indicate a local trap or branch blockage; several fixtures backing up together can indicate a shared drain or main-line problem. Symptoms guide the inspection but do not locate the blockage by themselves. Record which fixtures are affected and stop using drains if sewage backs up.
Technical references: RIDGID: pipe inspection tools
What is the difference between drain snaking and hydro-jetting?
A drain snake uses a mechanical cable or cutting attachment to break up or remove an obstruction. Hydro-jetting uses pressurized water to clean deposits such as grease and sludge from the pipe. Pipe condition, material, access, and the blockage determine the suitable method; neither repairs a collapsed pipe.
Technical references: RIDGID: drain cleaning methods
When is a sewer camera inspection useful?
A camera inspection can help investigate repeated backups or suspected roots, damaged joints, and other visible pipe defects. A line may need clearing first so the camera can pass and provide useful images. Confirm whether the inspection includes a recording, locating the affected section, and a written explanation.
Technical references: RIDGID: pipe inspection tools
Why does a kitchen drain clog again after it has been cleared?
Restoring flow may leave deposits or an underlying pipe defect unresolved. Grease and food buildup, poor drainage, or a damaged section can cause another blockage. Repeated clearing should prompt an assessment of the cause before selecting further cleaning or repair; avoid putting grease down the drain.
Technical references: RIDGID: drain cleaning methods
What to discuss with Family
- Slow or repeatedly blocked drains
- Problems affecting more than one fixture
- The purpose of a camera inspection
- Clearing a blockage versus repairing the underlying pipe
Understand the proposed work
Ask what the diagnosis or assessment establishes, what the proposed work includes, and what would require a separate approval. Confirm any visit or diagnostic charge directly with Family.
Questions to ask about an estimate →Prepare for the conversation
Read the related guide →Service overview.