Family provides plumbing leak detection, slab-leak testing and repair, and hot- or cold-water rerouting. Locating the problem helps establish which repair options are appropriate.
How do we know where the water is coming from?
Family can use isolation, pressure testing, listening, and thermal investigation as appropriate. Ask what each finding establishes, which line is affected, and how confidently the location has been narrowed before discussing access and repair.
Does a warm floor prove there is a hot-water leak?
No. A surface-temperature pattern is a clue that needs interpretation alongside other findings. Thermal imaging does not directly see a pipe or water through concrete.
Technical references: FLIR: thermal leak detection
What to discuss with Family
- Explaining where and when you notice water
- Locating concealed plumbing leaks
- Comparing a direct repair with rerouting
- Discussing access and any separate restoration work
Understand the proposed work
Ask what the diagnosis or assessment establishes, what the proposed work includes, and what would require a separate approval. Confirm any visit or diagnostic charge directly with Family.
Questions to ask about an estimate →Prepare for the conversation
Read the related guide →Service overview.